Return & Refund Policy

Effective date: June 22, 2026

This Return & Refund Policy applies to purchases made from ForzaCCB ("we," "us," "our") via ForzaCCB.com (the "Site"). Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country.

1. How to Start a Return or Withdrawal Request

You can start a return or withdrawal request from your customer account orders page: https://shopify.com/72275558539/account.

If you checked out using only a phone number: you may not be able to access the customer accounts page without an email address. In that case, please use the return link in your SMS order confirmation.

If you need help, email forzaccb@forzaaa.com with your order number, the item(s) you want to return, the reason for the request, and photos of the item and packaging where relevant.

Approved returns may require return instructions and/or an RMA (Return Merchandise Authorization). Returns sent without approval or without following our return instructions may be refused, returned to sender, or delayed.

2. 14-Day Right of Withdrawal

Where a statutory right of withdrawal applies, you have 14 calendar days to notify us that you wish to withdraw from the purchase. For orders delivered in multiple shipments, the 14-day withdrawal period starts on the day you, or a person nominated by you, receives the last item in the order.

To meet the withdrawal deadline, it is enough for you to send your request before the 14-day period has expired.

3. Return-After-Notice Timing

After you notify us that you wish to withdraw or return an eligible item, you must send the item back within 14 calendar days from the day you submitted the request, unless we provide different written instructions or arrange collection.

4. Return Eligibility

Returned items must be unused, uninstalled, unmodified, and in resalable condition, with all original packaging, labels, protective materials, manuals, and accessories included. Items must not show mounting marks, brake dust, grease, fluids, installation wear, heat cycling, road use, or other signs of use.

You are responsible for confirming compatibility before ordering, including vehicle model, year, trim, brake system, rotor size, caliper type, parking brake type, wheel clearance, and any country-specific requirements. Fitment guidance we provide is informational; final verification remains your responsibility.

5. Exemptions and Non-Returnable Items

The right of withdrawal and voluntary returns do not apply to products that are excluded by applicable law or by the applicable order terms. This may include:

• Made-to-order, custom-produced, custom, vehicle-specific, or special-order items, including items produced to your selected vehicle specification.
• Items marked or invoiced as final sale, non-returnable, non-cancellable, custom produced, made to order, or special order.
• Items that have been installed, test-fitted, used, driven on, heat-cycled, modified, contaminated, or damaged after delivery.
• Clearance, discounted, or final-sale items where clearly marked.
• Digital products, gift cards, and services, if offered.
• Items returned with missing parts, damaged packaging, or signs of misuse.

6. Return Shipping Responsibility

Unless we state otherwise in writing or applicable law requires otherwise, you are responsible for arranging and paying the direct cost of return shipping. We recommend using a tracked and insured service. You remain responsible for the item until it is delivered to the return address we provide.

Return shipping addresses are provided case by case after your request is reviewed.

7. Refund Amount and Standard Outbound Shipping

For an eligible withdrawal, we will refund the item price and the original standard outbound shipping cost you paid for delivery to you. If you selected a delivery method more expensive than the least expensive standard delivery option we offered, we will refund only the cost of the least expensive standard delivery option.

Supplementary shipping upgrades, duties, taxes, brokerage, tariffs, import fees, and fees charged by third parties are not refundable unless required by applicable law.

If returned items are not in eligible condition, we may deny the refund or issue a partial refund reflecting diminished value, refurbishment, missing parts, or other loss in value, where permitted by law.

8. Refund Timing

For an eligible withdrawal, we will issue the refund without undue delay and no later than 14 calendar days from the day we are informed of your decision to withdraw. Unless applicable law requires otherwise or we have offered to collect the goods, we may withhold the refund until we have received the goods back or until you provide evidence that you have sent the goods back, whichever occurs first.

Refunds are issued to the original payment method where possible. Banks and payment providers may take additional time to post the refund to your account.

9. Wrong Item, Shipping Damage, or Defect on Arrival

You must notify us within 48 hours of delivery for shipping damage, missing items, wrong item received, or defects visible on arrival. Keep all packaging and provide photos/videos. If packaging is not preserved or visible damage is not noted with the carrier when applicable, a carrier claim may be denied and this may affect the available remedy.

10. Order Cancellations

• Orders may be cancelled only while the item is unfulfilled and only if production, processing, customization, or shipping has not started.
• For made-to-order, custom-produced, vehicle-specific, or special-order items, cancellations may be refused or may incur a cancellation fee reflecting time, labor, materials, supplier costs, and payment processing costs, where permitted by law.
• Deposits, if used, are non-refundable unless required by law or unless the applicable invoice states otherwise.

11. Invoice Terms Prevail

To the fullest extent permitted by applicable law, the terms stated in the invoice provided to the customer, including any product-specific terms, specifications, production status, custom production terms, final-sale terms, cancellation terms, return/refund terms, fees, deposits, and shipping terms, prevail over this general Return & Refund Policy in the event of any conflict or inconsistency.

This is especially applicable to custom-produced, made-to-order, vehicle-specific, special-order, or final-sale products. If the invoice states that a product is custom produced, made to order, special order, non-cancellable, non-returnable, final sale, or subject to specific refund or cancellation terms, those invoice terms control to the fullest extent permitted by law.

12. Chargebacks and Payment Disputes

Please contact forzaccb@forzaaa.com before initiating a chargeback so we can try to resolve the issue promptly.

Contact

For returns and refunds: forzaccb@forzaaa.com

Customer account orders page: https://shopify.com/72275558539/account

If you checked out using only a phone number, use the return link in your SMS order confirmation.